Effective Date: 07/09/2023
At Echos Marine, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
The item must be in the same condition that you received it, unworn or unused.
It should have all original tags and be in its original packaging.
You must provide the receipt or proof of purchase.
- Initiating a Return
To start a return, please contact us at firstname.lastname@example.org. Our customer support team will guide you through the process and provide further instructions.
- Return Shipping
If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
- Contact Us
If you have any questions or concerns regarding your return, feel free to contact us at email@example.com. Our team is here
to assist you.
- Damages and Issues
Upon receiving your order, please inspect it promptly. If you find that the item is defective, damaged, or if you have received the wrong item, please contact us immediately. We will promptly evaluate the issue and work to make it right.
- Exceptions / Non-Returnable Items
While we aim to accommodate returns for most items, certain exceptions apply. The following types of items cannot be returned:
Perishable goods, such as food, flowers, or plants.
Custom products, including special orders or personalized items.
Personal care goods, such as beauty products.
Hazardous materials, flammable liquids, or gases.
If you have any questions or concerns about the return eligibility of a specific item, please get in touch with us for clarification.
- Sale Items and Gift Cards
Unfortunately, we cannot accept returns for sale items or gift cards. All sales of sale items and gift cards are final.